The BPU is proud of our record of electrical reliability and service to our customers. However, sometimes storms, accidents, or other incidents out of our control interrupt electric service. When this happens, our crews focus on restoring your power as soon as possible.
In the event of a power outage, check first to see if your neighbors have power. If your home is the only one without power, then check your circuit breakers or fuses to determine if the outage is a result of a household problem. If you see downed power lines, always assume that they are energized and that they are dangerous. Call 911 immediately and stay away from the area.
Please do not assume we automatically know about your outage. If you need assistance, please contact one of the phone numbers below:
For an Emergency: Dial 911
24 Hour Automated Outage Line: 620-504-7300
For Service Outages: (620) 245-2560 or (620) 245-2515
After Hours, Weekends, & Holidays: (620) 245-2554
For an even faster response time, please have your account number and your service location readily available.
Home safety tips during an electrical outage:
- Try to remember which appliances were on at the time of the outage and turn all of them off or unplug them. Turn off your furnace, air conditioner, water heater, and water pump as well, but leave on one lamp so you will know when power has been restored. Turning off your appliances keeps them from all starting at one time once electricity is restored. This could overload your electrical circuits, causing another outage.
- Do NOT open your refrigerator or freezer, unless absolutely necessary.
- Do NOT use a propane or charcoal grill inside your house.
- (During hot weather) Close all drapes and blinds on the sunny side of your house, drink plenty of fluids, and take your pets to a cool location, such as a basement. You may want to go to an air-conditioned public space to stay cool. (During cold weather) Use the heat from sunshine by opening blinds or window coverings in the daytime. Be sure to close them at night. Run a small stream of water from your faucets to keep your pipes from freezing.